At Fractal Capital, your privacy is our priority. We adhere to the Protection of Personal Information Act (POPIA), Act 4 of 2013, to ensure your personal data is handled with the utmost respect and care.

1. Collecting Personal Information: We gather essential personal information for providing our financial services, such as your name, contact details, and financial background, in compliance with POPIA.

2. Utilising Personal Information: Your data supports the delivery and improvement of our services, adhering strictly to specified purposes, with further usage contingent on your express consent.

3. Sharing Personal Information: Sharing your information with third parties occurs only as needed for service provision or under legal obligations, ensuring no sale, rental, or trade of your information with unrelated parties.

4. Securing Personal Information: We employ advanced security measures and stringent policies to protect your data from unauthorized access and risks.

5. Your Privacy Rights: You have rights under POPIA to manage your personal information, including accessing, correcting, and requesting deletion, among other rights.

6. Updates to Privacy Practices: Any changes to this policy will be communicated promptly through our website or directly to you.

7. Reach Out to Us: For inquiries about our privacy practices, contact us at info@fractalcapital.co.za .

At Fractal Capital, fairness, transparency, and accountability guide our interactions with all clients. We proactively manage potential conflicts of interest and are committed to continuous improvement aligned with the principles of Treating Customers Fairly (TCF). Our complete TCF policy is available upon request.

Fractal Capital (PTY) Ltd. rigorously adheres to the Protection of Personal Information Act (POPIA), ensuring the utmost care and responsibility in handling personal information. Our compliance is guided by a comprehensive POPIA Policy, which outlines our practices and protocols in alignment with the act's stipulations. This policy, detailing our commitment to safeguarding personal data, is available to our clients and stakeholders upon request 

Click here to request our comprehensive POPIA Policy

We encourage ethical reporting of concerns through our designated hotline +27 76 210 8085 or via email at info@fractalcapital.co.za , ensuring protection against retaliation.

Access to our comprehensive Whistleblowing Policy is available upon request.

The Promotion of Access to Information Act, No. 4 of 2013, allows individuals the right to access any information held by private or public bodies that is necessary for the protection or exercise of their rights. Access may be granted if certain criteria are met. 

Click here to request our PAIA Manual 

Click here to request an Access to Record 

Click here to request our Outcome of Request and Fees Payable 

Fractal Capital (Pty) Ltd. is unwavering in its commitment to serving the best interests of our esteemed clients, ensuring the highest standards of integrity, expertise, care, and diligence. In alignment with our dedication to fairness and ethical practice, we have instituted a Conflict of Interest Policy. This policy meticulously outlines our approach to identifying and managing any real or perceived conflicts of interest that may arise in the course of conducting business and providing services. This policy is readily available to our clients upon request. 

Click here to request our Conflict Of Interest Policy

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Our pledge to outstanding service encompasses a robust Complaints Resolution System and Procedure, affirming our dedication to addressing every complaint with the utmost seriousness. We prioritise the swift and effective resolution of any concerns raised. This system is integral to our continuous growth and enhancement, underpinning our relentless pursuit of excellence in every facet of our operations. Our Complaint Policy is readily available to our clients upon request.

Click here to request our Complaints Policy

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